FAQs

A. InControl is a group of "connected" products using mobile and internet technologies which enable connectivity in and outside of your vehicle.

A. InControl products are selected when you order your vehicle, as the hardware can only be fitted at the factory.

A. Currently it is only possible to have InControl on your vehicle if it is selected when the vehicle is ordered, as the hardware is fitted at the factory. Future options are being explored.

A.If you purchase a vehicle privately with InControl features, visit: landroverincontrol.com/owner to create an account and activate your subscription.

If you purchase a vehicle from a dealership, the dealer will assist you in registering and activating your InControl subscription.

Any remaining subscription of InControl Remote will be transferred to a new owner. It is not possible to transfer InControl Secure subscriptions.

A. When selling, trading in your vehicle or transferring ownership of your vehicle privately (e.g. selling to another party), you must remove the vehicle from your InControl account. To do this, log in to My Land Rover InControl website and click on "remove vehicle" as per the terms and conditions of service.

Any remaining subscription of InControl Remote will be transferred to a new owner. It is not possible to transfer InControl Secure subscriptions.

A. The overhead console will have two flaps which can be pressed open to reveal the emergency call button (SOS icon) and the Land Rover Assistance button (spanner icon). If you are in any doubt, please contact your dealer.

A. Please call the InControl Secure Monitoring Centre on 0345 600 4999 to buy an InControl Secure subscription.

A. If your dealer has not already done so, visit: landroverincontrol.com/owner, enter your email address and the security words, then click "Next" to start the process of creating a new account.

A. The vehicle will make multiple attempts to connect a call. If no mobile phone signal is found, a call cannot be made. The button will stop flashing amber and return to red.

A. In an emergency situation where you require police, ambulance, fire service or coast guard, press and release the button cover located on the right side of the overhead console. Press the button for 2 seconds to initiate an emergency call (once pressed the button will flash amber). A call is connected when the voice of a member of the emergency response team can be heard.

The location of your vehicle will automatically be sent to the emergency response team who will send the appropriate emergency service to your location. Once the call is complete the button will revert back to red. Push the button cover back after use.

NOTE: If a crash is detected or if the vehicle’s airbags deploy, an SOS Emergency Call will be automatically triggered.

A. An SOS Emergency Call can be used in your home country and abroad. When you are travelling abroad, your vehicle will make a voice call to the emergency services, however, it may not be possible to send the emergency services your location information.

A. If you accidentally press the SOS Emergency Call button a call will be initiated. Once the call is connected to the emergency response team, you must inform the agent that the emergency call was pressed by accident, otherwise you may incur unnecessary financial costs.

A. An automatic emergency call is triggered if the airbags deploy or if a vehicle rollover is detected. If these incidents occur, a call will be made automatically from the vehicle.

A manual SOS Emergency Call is initiated when an occupant presses the SOS Emergency Call button within the overhead console.

A. No. The SOS Emergency call uses a separate system with a dedicated SIM card embedded within the vehicle.

A. You can use the Optimised Land Rover Assistance service in all countries covered by the Land Rover Assistance policy. If you use your Land Rover Assistance while travelling in another country covered by your policy, you will be connected to the roadside assistance services in your home country who will then arrange roadside assistance to your exact location.

A. If you accidentally press the Optimised Land Rover Assistance button, a call will be initiated. Once the call is connected, you must inform the agent that the Optimised Land Rover Assistance button was pressed by accident, otherwise you may incur unnecessary financial costs.

A. In the event of a breakdown, press and release the button cover located on the left hand side of the overhead console.

Press the button for 2 seconds to initiate a call to Land Rover Assistance free of charge (once pressed the button will flash amber). A call is connected when the voice of a member of the Land Rover Assistance team can be heard.

The location of your vehicle will automatically be sent to the Land Rover Assistance team who will attempt to resolve your call and if necessary, send roadside assistance to your vehicle’s location. Push the button cover back after use.

A. No. The Optimised Land Rover Assistance Call uses a separate system with a dedicated SIM card embedded within the vehicle.

A. Journey preferences can be set in the InControl Remote Smartphone App and on the My Land Rover InControl website.

To view or change your preferences in the Smartphone App; sign in, go to vehicle settings, select "Journeys" and ensure the feature is enabled.

To view or change your preferences on the My Land Rover InControl website, please go to Edit Vehicle and  select "Journeys" to ensure the feature is enabled.

A. No, vehicles cannot be actively tracked. If you have InControl Secure, have confirmed the vehicle as stolen and a police report has been opened, then the vehicle will be actively tracked.

The last parked location of the vehicle can be viewed by logging into your Smartphone App or your My Land Rover InControl account. If you select to record your journeys, the driving route will be recorded.

Once a journey over 1km has been completed and the engine switched off, this journey can only be viewed by the account owner either in the Smartphone App or in the InControl website.

If an SOS Emergency call or Optimised Land Rover Assistance call is made or triggered, the vehicle's location is sent automatically to the emergency services and breakdown services.

A. Yes. When you activate your account, you will be asked  to select your journey preferences. You can switch off journey tracking completely or you can delete some or all journeys through the InControl Smartphone App or the My Land Rover InControl website.

To view or change your preferences in the Smartphone App. sign in, go to Vehicle Settings, select "Journeys".

To view or change your preferences on the My Land Rover InControl website, please go to Edit Vehicle and  select "Journeys".

A. A journey is logged after the vehicle has travelled over 0.6 miles (1km) and the engine switched off.

A. The InControl Remote Smartphone App will currently work with Android devices from version 4.1 and Apple devices from IOS V6.0.

A. Yes. It is possible to download the app to more than one smartphone. However, the InControl Remote account username and password will be the same for both devices.

A. You can download the Smartphone App by searching for Land Rover InControl Remote on Google Play or the Apple Apps store.

A. Once subscribed, the only charge would be for any calls made using the InControl Remote Smartphone App e.g. Optimised Land Rover Assistance and will be charged at your normal network rate.

A. Globally InControl Secure meets the requirements of numerous insurance bodies and could secure discounts.

A. In the event of your vehicle being moved illegally, the InControl Secure Monitoring Centre will immediately alert you and will  liaise with the police to pinpoint the exact location of your vehicle.

If you believe your vehicle has been stolen, call the InControl Secure Monitoring Centre directly from your InControl Remote Smartphone App or telephone: UK 0345 600 4999  Outside UK +44 345 600 4999

A. If your vehicle is towed away and you have InControl Secure then you will receive a theft notification from the InControl Secure Monitoring Centre.

A. Yes, please check your terms and conditions to see which countries are covered and if your vehicle has been stolen. Please contact the InControl Secure Monitoring Centre from your InControl Remote Smartphone App or telephone: UK 0345 600 4999  Outside UK +44 345 600 4999

A. Transport Mode is related to InControl Secure and allows you to put your vehicle on a trailer, train or tow it without a stolen vehicle alert being triggered. Transport Mode can be enabled from the Smartphone App or the My Land Rover InControl website.

Once switched on the vehicle will not send automatic theft notifications for 10 hours if the vehicle is moved while the engine is off. All other automatic theft notifications e.g. battery disconnected, window break, etc. remain active.

Transport Mode will only be visible in the Smartphone App or My Land Rover InControl website if you have InControl Secure.

Service Mode is related to InControl Secure and must be switched on when taking your vehicle for a service to prevent a stolen vehicle alert being triggered. Service Mode can be enabled from the Smartphone App or the My Land Rover InControl website.

Once switched on the vehicle will not send automatic theft notifications for 10 hours when it detects a theft event caused by e.g. moving the car with the engine off, disconnecting the battery or aerial, alarm sounding, etc.

Service Mode will only be visible in the Smartphone App or My Land Rover InControl website if you have InControl Secure.

A. In the event that your Land Rover has been tampered with or moved without your consent, the vehicle will notify the InControl Secure Monitoring Centre who will contact you to confirm if your vehicle has been stolen or not.

A. To activate your InControl Remote and Secure you will need to visit a Land Rover dealership to get assistance in registering, activating and paying for your InControl Secure subscription.

A. To update your details go to: landroverincontrol.com/owner and log in to your account. Then select "Update my details" or go to Settings/ My Account in the InControl Remote Smartphone App, where you can update your contact details, change your password or reset your PIN.

A. All data is stored in accordance with the data protection requirements of the country in which the vehicle was purchased. For more information, refer to the Land Rover InControl privacy policy.

A. Land Rover advises customers to set appropriate security for their devices. If your phone is lost or stolen, you can log into your InControl Account and change your password and PIN.

A. Select the "Forgot your password" option on the InControl Remote Smartphone App login screen or on the My Land Rover InControl website and follow the prompts provided.

A. For further queries or for issues with using InControl, you can contact your Land Rover Dealer or the Customer Relationship Centre (CRC).